Tag Archives: Radical HR

How Is This Not a Thing?

Posted in Benefits, Compensation, Disruptive Technology, Employee Relations, HR Competencies, Radical HR, Workplace by

The future of HR is the bot. In fact, I’m not sure if it’s the future or we, as a profession, are just catastrophically behind in the way we leverage technology to further our tactical and strategic purposes. Yeah, pretty sure the latter is the culprit.

In basic terms a bot is a software application that can run tasks that are both simple and repetitive. Just like every other technology, bots have evolved. Add artificial intelligence to bots and you get virtual personal assistants, like Siri.

Next sprinkle in some emotional intelligence to that bot, and you have a new virtual HR Representative that can interact with human employees.

This new virtual HR bot, let’s call him Toby, will revolutionize HR.

Instead of staffing HR help desks and employing an army of employee relations representatives to answer the same mundane questions day-to-day, employees can instead access on-demand a bot from an internal portal or on their mobile device and ask questions that are most relevant to them at that moment. Routine questions that clog our HR inboxes and take up our precious time can be virtually eliminated. Toby can answer questions on where to access employee pay stubs, how much your individual deductible is, and when your self-evaluation is due.

Further, Toby can pinch hit as your on-demand Manager resource. When your managers have pressing questions and concerns such as initiating a status change, or an FLSA question, or a training need, he or she can simply access Toby for exactly the information they require at that moment rather than waiting on their HR Specialist to be available or wasting time sifting through training materials or public drives or FAQ’s to access the information.

Consider the possibilities of using bot technology, Toby in this instance, as your orientation and onboarding specialist. Toby is programmed to communicate with your new hire prior to their arrival, preparing he or she for their first day, assisting them with new hire paperwork and benefits enrollment and being a touch point in that first crucial 90-days of any new hire’s experience with the company.

Toby, our friendly bot, is also available at any time to take first reports of injury, employee suggestions and initial complaints. Toby can also conduct stay and exit interviews. Rather than waiting for a manager or an HR representative to be available, employees can access Toby 24/7 while the human HR team collects all of the data retained by Toby iand allows us to focus more on the overall alignment of HR with the business.

There are probably hundreds of more HR responsibilities that bots can take on to create a successful life cycle for the employee. This idea radically changes the playing field for the skills and competencies that are required of human resource professionals. I’m game, are you HR?

Got What It Takes to Hack It in HR?

Posted in HR Competencies, Leadership, Lists, Professional Development, Radical HR by

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HR isn’t for everyone. And truth be told, that’s just the way I want it. I believe there a lot of HR peeps who have what it takes to elevate this profession into a more respected business partner to the corporate world. These folks have a special and rare combination of knowledge and soft skills. These are the HR professionals that can not only hack it in HR but are leading the radical HR movement.

Here are the must-have competencies of a kick-ass HR professional:

  1. The ability to forego quick wins. As in life, in HR, nothing worth having comes easy. HR Professionals must possess the ability to delay gratification and work and toil towards the accomplishments that are hard-fought by winning over every layer of bureaucracy, decision-maker and stakeholder before seeing their ideas bear fruit.
  2. Emotional Intelligence (EI). This one is a non-negotiable. HR Professionals must possess a high EI factor. EI is said to be the ability to identify and manage your own emotions and the emotions of others, while harnessing those emotions and applying them to tasks such as problem solving. HR may be the only side of the business that gives permission to bring emotion into the workplace. A good HR professional has to be self-aware before they can counsel and advise others.
  3. The ability to stand-up for oneself and to push back when necessary. History’s most significant accomplishments were at inception some of the most radical and rejected ideas. HR professionals must be willing to stand up for their core beliefs, own their arguments, disagree when needed and fight for what they know is best for the business, even when it’s exhausting and would be easier and safer to relent.
  4. A somewhat obnoxious ability to interject oneself in business situations . So, no one invites you to the party. Invite yourself. Crash that party. Instead of nodding and going on your merry way when your manager says “We’ll keep you posted”, take yourself out of that reactive position and get all up in that grill. Ask questions, get a better understanding of the situation and offer solutions right then and there. Make your participation in employee relations issues and business problems a requirement. Instead of your  managers waiting until something escalates, they should be seeking you out at the onset.
  5. Super strong customer service skills. The world is your customer. Everyone in the world looking for their next best job. Your peers, your managers, your employees, your pain-in-the-ass IT team. They are all your customers. Even when the situation is negative and you have to deliver a negative message, leave that customer with a “wow” experience.
  6. Business acumen. HR professionals can no longer afford not to know what line of business they are in. HR professionals need to know their businesses’ services and products. An HR professional worth their salt should be able to perform a SWOT analysis of their business without breaking a sweat.
  7. A mastery of HR knowledge. During an interview for my first real HR job, the Director of HR asked me to recite to her several tenets of the Fair Labor Standards Act (FLSA). Totally legit question for an HR Coordinator job, right. HR professionals need to know not only all of the directly and indirectly applicable Federal and State labor and employment laws but also how to apply them in any situation especially on the fly.
  8. Must question the old-timey HR ways of doing things. When the nature of work was as simple as you do your job and the company pays you and the balance is equalized, Personnel Administration did a really good job at the tactical work of HR payroll processing and hiring people. If we are indeed undergoing what some people call the new Industrial Revolution, HR Professionals must get off their ass and revolutionize the profession or the profession will die.
  9. Ability to live and operate in the gray. Humans are messy. And human situations are messy. Even though laws and regulations in the past may have dictated that we treat everyone the same, consistent, equal or whatever, there is simply no way to create one-size fits all solutions. HR professionals must be able to creatively solve issues while operating within the confines of the law.

In several weeks, DisruptHR will be holding an event in Raleigh, NC. I’m super excited to network with and learn from  some of these radical HR leaders who hopefully possess some or all of the competencies above.