Imperfect HR.

Some of the most talented HR professionals I know, diversity certified and all, are also some of the most bigoted people I know. Yes, it’s true. HR professionals are racist, sexist, xenophobic, classist or any other -ist, there is. We drink, we smoke, we do drugs, we swear, we commit crimes, we talk behind people’s backs, we are unethical, we are registered democrats or republicans, we know what “Netflix and Chill” means and the list goes on.

After all, we are human. And we live in this world. And we are exposed to the same things any other human is exposed to growing up. So, just because we chose the HR profession does not mean we are perfect, or somehow immune to stereotypes or don’t act with bias.

So, to HR professionals who act like Ms. Perfect, I must say, that like most people, I want to punch you in the face. No one likes you. In fact, you are the reason why employees hate HR. Because you get all on your soapbox about enforcing all the rules, like your “you know what” doesn’t stink. Act like a human who is imperfect and is accepting of others’ imperfections. You are not in the HR profession to lord over people, or be the work police. You are there to support employees and tell them when what their doing is inappropriate because it’s illegal or against company policy, you are not there to cast ethical judgements.

So, to employees who think HR professionals are some beacon of virtue, I’m here to burst your bubble. We are not. And if most of us tell the truth, we don’t want to be. As HR Practitioners, we understand that our job is to interpret and enforce, where necessary, company rules, policies and procedures, even if we think in our heads those same rules, policies and procedures are dumb. Its the job we accepted when we chose this field.

So, maybe HR professionals are really good at operating in some sort of dissociative state where they can disconnect their personal selves and thoughts from those of their professional selves, to do their jobs really well. How else are we able to shut off the bias and make sound recruiting recommendations? How else do we push that stuff way deep down to be able to investigate someone accused of wrongdoing and make disciplinary recommendations without shattering under the weight of contradiction?

But, eventually, this dissociation will break us. It can only be a temporary mechanism. Eventually, strong HR practitioners will have to go through the process of self-actualization. Eventually it will be too exhausting to have a personal self and a professional self. The two shall have to meet. We have to embrace our flaws and accept ourselves the way we are. Good HR professionals realize they can still be unconventional without needing to shock or disturb people. They become empathetic with the plight of all humans and therefore shed those biases and stereotypes. Really, really good HR professionals also resist enculturation. They use all of their experiences to make their own decisions rather than allowing workplace culture to dictate those decisions. They become leaders, not followers.

 

Great Leaders Possess 7 Things.

Leaders are born, not made. That’s why there are so few.

Beyond the knowledge, beyond the education, beyond the certifications, great leaders exhibit what are known as soft skills. Soft skills, according to Wikipedia, are a, “combination of interpersonal people skills, social skills, communication skills, character traits, attitudes, career attributes and emotional intelligence quotient (EQ) among others”. I further argue that soft skills are more nature than nurture, either you have them or you don’t. In most circumstances, since humans are who we are, these particular soft skills can’t be trained, mentored or developed.

Soft Skill #1: They Listen More than They Speak. A higher power gave you two ears and one mouth for a reason. Great leaders practice active listening. They do not bring smart phones into the room, they do not multitask by attending meetings with their mobile device or laptop, they do not get caught up in distractions or side arguments. Great leaders focus with attention on the other party, they listen,  they filter the message, repeat the message and affirm it.

Soft Skill #2: They know in what ways they suck. And surround themselves with people who do not suck in those areas. In other words, great leaders know they are not perfect, they know what areas they excel in and work very hard to excel in them. They also know what their weaknesses are. And instead of exhausting precious time and energy on the futile task of turning weaknesses into strengths, great leaders befriend others with complimentary strengths and learn from them. Further, great leaders are okay with sharing power so they have no issue delegating authority.

Soft Skill #3: They inspire through the art of story telling. Great leaders have a vision, and instead of coldly outlining their plan in bullet points, outlining objectives in a Powerpoint presentation, great leaders craft a story. Stories are the vision of the leader come to life, with emotion and color. Leaders know that the audience will find a connection in that story that relates them to the vision inspiring their employees with a purpose.

Soft Skill #4: Leaders do not define conflict negatively. Great leaders are ok when another disagrees with them, great leaders invite dissent. Great leaders do not let the vein in their forehead protrude when challenged, they do not pound their fist on the table and they do not harbor resentment. Great leaders, knowing they aren’t always right, ask for others’ positions and arguments, great leaders, per the aforementioned Soft Skill #1 listen, and great leaders consider this information when carefully weighing decisions.

Soft Skill #5: Great leaders understand they work for the people they lead. Not the company’s bottom line, not the shareholders, not the Board of Directors and not for their own personal worth and glory. Leaders obviously have some accountability to all of these parties, which while a heavy burden indeed, is also why they get paid the big bucks. Great leaders inherently know that taking care of their people will take care of the rest.

Soft Skill #6: Are human barometers. They can tell when the vibe of the room just isn’t right. They know when their people are stressed, conflicted, overworked, etc… because great leaders feel it. And they do something about it.

Soft Skill #7: Are comfortable taking the unpopular position when he of she knows it’s the right position. Great leaders also possess a stubborn wilfulness to march through the stream of bullshit detractors even risking their very jobs and livelihood to do so.

 

 

 

 

Five Tips for New Managers

Congratulations on your promotion to manager! You’ve earned this!

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But now what? If you are like most managers you have inherited a team of direct reports and have received zero instruction on what to do. Funny how when it comes to the most important asset of any company, its employees, companies fail each and every time to set our managers up for success. I think it is only the minority of companies who can boast of some awesome management training program.

Here are 5 Tips for setting yourself up as an outstanding manager of people:

  1. If you are a new manager, perhaps just recently promoted and now find yourself managing your peers this puts you in a tough spot. First thing, unfriend and dis-connect from your direct reports on social media including Facebook, Instagram and Twitter. The dynamics of your relationship have now changed. Believe me, you do not want to be privy to your team’s evening and weekend exploits. Knowing what your team members do “on the outside” will make it more difficult for you to manage and develop your staff members based on his or her performance, skills and abilities. You are only human,  and we are inherently biased to some degree and stuff you see on social media will impact your decision-making abilities. But don’t ignore those friendships either or pretend like you are too good now to take your team members to lunch and have some personal one-on-one time. An honest discussion between you and your direct report about how you both see the relationship changing will go a long way maintaining strong ties that also respect the manager-employee relationship.
  2. Do your homework. If HR or the Departmental Director does not provide you information on your employees, gather it and begin to create your own management files. As a new manager, you need to know your employee’s names, titles, previous supervisors, salary history and general job history with the company. Get their resume and any behavioral assessments that were completed. Obtain all available performance reviews and read them thoroughly, note any trends. If your employee has written performance goals or a training plan, know them forwards and backwards. Finally, speak with the former supervisors and/or HR to get a better understanding of the employee’s career history with the company. Your employees’ may be the technical subject matter experts of the department, but you need to be the subject matter of your team members.
  3. Build a relationship with your employee on DAY 1. Take your employees out for one-on-ones in a social setting with less pressure, such as lunch or coffee. Start a casual conversation, don’t jump in with questions like “So, where do you see yourself in a year from now?”, start with small talk. Get to know your employee, ask about their college experience, how they got into their industry or occupational field. Be careful not to ask questions that are considered discriminatory in nature. However, if your employee offers the information that’s okay. Actively listen by asking further questions that build upon their answers. In this way, you and your employee are creating the story of how your relationship started. You want that story to be a happy one.
  4. Create a plan for continuous feedback and communication with each of your team members. Most companies have the dusty “open-door” policy in their handbooks, usually for compliance reasons. As a manager, you have to  make yourself accessible to your employees when they need you, not when it’s convenient for you. That’s what you signed up for when you decided to become a manager. Start by greeting everyone in the morning with a warm hello and how are you. It’s these small but powerful actions that can make the difference between a talented employee who keeps something bottled up and decides to leave when they feel no one is listening or decides that all they need to do is come talk to you and work it out.
  5. Figure out what your management style is and communicate it. Your style will likely be determined in some part by the people you are managing, their career levels and what they do for a living. Also, relieve yourself now of the belief that you have to treat everyone the same. Managing fairly means determining each situation on a case-by-case basis. Managing consistently does not mean managing each person the exact same way. Do you want to be the manager who manages not only what your people do but how they do it? Are you comfortable delegating authority off the bat or do you need the employee to earn your trust first? Do you intend to give your employees lots of rope and to rein them back in when they start to get too close to the cliff? Or, are they on a short leash? Will you implement active development plans for all of your staff? Do you expect them to have goals and to achieve them? Whatever you decide, show your hand to your team members so they understand expectations from the jump.

Is the Gig Economy the Start of a New Industrial Revolution?

Maybe. Yes. Some would argue that the gig economy is a natural outcome to the work world of today. But perhaps the gig economy is the beginning of a new industrial revolution that will completely change the dynamic of work for the future, empowering America’s workforce.

What is the gig economy? Really this is a fancy phrase for independent contractors. Think individuals with specialized knowledge, skills and abilities, or “artisans” that engage with companies on a contractual basis for a short-term arrangement. In return, the company pays a pre-negotiated rate for a specific outcome. What makes the concept new-ish, is that companies connect with gig workers via the digital marketplace (i.e. websites or mobile apps). Indeed, a study by Intuit predicts that by 2020, upwards of 40% of the workforce will be independent contractors.

Th origins of the first Industrial Revolution were a combination of innovation (steam power), social change (end of feudalism, population shift from rural to urban centers), market (demand for mass production) changes and good ol’ fashion work ethic. These same forces are also contributing to the latest version of the industrial revolution.

Advances and innovation in tech and about every other industry there is have changed the talent needs of companies. Employers no longer seek brawn, they need brain. Knowledge workers are in demand. Employers do not have the time nor the tools and resources to train for these needs, thus they have to seek it out in an already pre-packaged human being who brings with them the knowledge and tools to complete the job. Companies also need bench strength, not full-time workers. They need to be able to call up their specialist when and how they need him or her. Gig workers fill just this need.

 

Social change, millennial and Gen Z grew up with information on demand, they did not have to seek it out, they look no further than their closest tech device. These generations of workers see no reason why work needs to be done in a certain location, at a certain time or in any particular way. Combine this total 180 view of the traditional American worker with deafening calls for benefits and rights that equalize the employer-employee relationship, such as paid family leave, paid sick leave, fair pay, etc… and you have a more empowered worker, a gig worker.

Empowered workers that hustle their asses off don’t need your company’s 9-5, they can leverage their specialized knowledge to negotiate their own terms and conditions under a contract. To some extent, these gig workers aren’t necessarily holding some specialized nuclear fission knowledge that only like .5% of the population has, gig workers are your drivers (Uber/Lyft) and your babysitters or dog walkers (Care.com).

Disruptive technology and the rise of the gig economy are already in play, viva la revolución.

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If I did that, I’d get fired.

Can someone explain to me how some people get away with stuff that any regular Joe (can I call you Joe?) would get shit-canned for in a hot minute?

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Let’s take Roger Ailes for example. Prior to this tub of lard’s 20-year reign as CEO at Fox News, good ol’ Rog was a media consultant for the likes of Nixon, Reagan, Dubya and Rudy Guiliani. (No wonder he ended up at Fox, eh’?) After multiple allegations of sexual harassment by on-air talent Gretchen Carlson and other women, Rupert Murdoch and Co. allowed Ailes the opportunity to resign with $40million in his pocket. Any HR professional with classic training will tell you that one, ONE confirmed instance of quid pro quo (“this for that”) sexual harassment and the accused will be terminated. No, they will not be given severance. No, they will not receive unemployment. Yes, they will get escorted out by security. Yet this piece of shit got to negotiate the terms of his departure from the company and left without the need to be gainfully employed ever again. I sure hope he learns his lesson while sitting in his home theatre watching Knute Rockne, All American whilst eating an endless bucket of popcorn.

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How about that asshole derp, John Stumpf, now, former CEO of Wells Fargo? If I presided over the theft of at least one customer, my ass would’ve been tossed on the streets and I would never work in this town again. Who wants to take bets that Stumpf has a high-ranking job at another financial institution within the next two years? As you may have already heard, Wells Fargo fired 5,300 employees and was fined $185 million for fake accounts opened by employees since 2011 as a response to the high-pressure sales tactics required and rewarded by an incentive-laced bonus program. Fingers were pointed by Wells Fargo higher-ups at the lowly Wells Fargo associates. When grilled in front of a congressional committee, Stumpf, insisted the culture of the company did not contribute to the unethical practices of management and employees while also testifying that he “did not know that level of detail” when the Committee outlined Wells Fargo’s various public sales tactics. Oh yeah, and also Stumpf dumped a shitload of company stock sometime after he found out about about the accounts. It was the largest stock sale he made to date. If I did that, I’d get fired and I would probably be in jail.

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And the mother of all “Chief Predatory Officers” Dov Charney. Sexual harassment was so ingrained in the culture at American Apparel that the employee handbook actually warned that the company was a “sexually charged” environment. As the name of the company suggests, this was not a company filming porns, this was an apparel design and manufacturing company. Indeed, Dov did his best to create said culture- it has been a matter of fact that Mr. Charney masturbated while being interviewing by a magazine editor, walked around his offices in his underwear and stored videos on company computers of he and company employees and models engaged in sexual acts. Charney also stands accused of misusing company funds. American Apparel finally ousted Charney but now finds itself in bankruptcy proceedings. But don’t you worry, Dov is back on the fashion scene. In August 2016, Dov reported he received a $10 million dollar loan for a new t-shirt venture.

Now excuse me while I take a shower to wash off the sleaze.

Work/Life Balance Is a Myth

Allow me to let you in on a little secret, Work/Life Balance is bullshit.

Much like the Easter Bunny, the Lochness Monster or calorie free macaroni and cheese, work/life balance is a myth. Just as Hallmark made up Sweetest Day to boost it’s bottom line, Work/Life balance was made up by Corporate America as a concocted promotion to convince employees that work and life are binary.

Corporate America created the problem, named the problem and then offered “solutions” to the problem. Corporate America created the problem, squeezing every little ounce out of its employees to increase their revenue streams, fatten the owners’ pockets and please its shareholders. Not surprisingly, this turned Americans into over-worked, over-stressed humans who felt put into a position to choose job or family and life. And voila, Corporate America invents the concept of Work/Life balance capitalizing on this zero-sum game. Americans choose work and lose, and Corporate America reaps the rewards. To quell the simmering anger, Corporate America threw us all a bone by offering “Work/Life” balance programs such as flexible scheduling, part-time opportunities, work-from-home, job shares and childcare-at-work. Yet, even with these programs Americans still report being just as overburdened as they were 5, 10, 15 and 20 years ago.

In a 2016 New York Times Article by Susan Dominus, Rethinking the Work-Life Equationthe author recaps the TOMO study by Phyllis Moen and Erin Kelly, professors studying the interaction between work, family and health. Moen and Kelly offer up what they call “Work-Life Fit”. Think of this concept not as life and work on the same linear plane, think of work as one little cheese wedge in the Trivial Pursuit playing piece of life.  Like this:

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And, in order for this mind shift to take place these things need to happen:

1) Give employees almost total control of how they work- including where, when and how they work. Focus on the outcomes of work against company goals and objectives and not how many hours employees work. As the TOMO paper states, this shifts flexibility from being a privilege to a given. Treating employees as self-sufficient human beings by empowering ownership of their work product should result in adult-like behaviors. In the end, most employees just want to do the work. Who cares how they do it?

2) Pay more-than-living wages. Let’s actually rethink compensation and the value of the work that employees provide your organization. Stop basing compensation on  your competitors, FLSA mandates and wildly fluctuating market conditions, and pay employees based on the purpose of his or her work towards the desired results of the company. Can’t find the money? Look no further then your top executives. Does the success of the company really and truly fall on the shoulders of one or two men and women? I can’t even really think of a scenario in today’s world where that could even remotely be true. As workers become more specialized in their expertise and skills, CEO’s and President’s, rely on a more collaborative team of knowledge workers to achieve the company’s vision and mission. Consider this, in 2015, CEO pay increased 16.4% from the previous year while every-day workers got dicked with a meager 2.4% increase to base salary. The money is there, it just needs to be given to ALL of those in the organization that bring value and worth.

3) Paid Family and Medical leave for all working Americans. Fair warning, throughout my blog, I’m going to beat this one to death. The United States is literally the only developed, first world country with ZERO nationally mandated paid parental and sick leave laws. So you can give us all the stupid flex schedules you want company, but if I have to decide between my health and work, I’m choosing my health. If I have to choose between my family or my job, I’m choosing family. This is not because I’m financially secure but  because my more actualized self compels me to make decisions that I will not regret on my death bed. And also, I’m little pissed Corporate America that you would force me to choose one or the other.

In reality, all of these things will take time and a great cultural shift to happen. As an employee of a company, think about how you can individually set boundaries for yourself, think about when and how you will turn work off, think about what emails and calls you will accept outside of work hours if any at all, and consider flexibility and ownership of work when you accept a job offer.

 

If Hillary Becomes President

Hillary Rodham Clinton

My post last week, If Trump Becomes President, hypothesized the impact of a Donald administration on the work world and HR. Historically, Democratic administrations have used the courts and their own executive powers to pass final rules and regulations that keep us HR folk very busy (see: ACA, FLSA, FMLA, ADA, etc…).

I can probably sum up a Hillary Clinton presidency like this: “more of the same”. While Hillary has her own agenda and plans, she will continue the policies and programs passed by the Obama administration.

Headline: Clinton Administration Creates “Good Paying” Jobs for Americans. Like Trump, Hillary promises to create jobs for Americans. She promises “good-paying” jobs  in an effort to strengthen the middle class. Based on her platform, Hillary intends to create jobs in the public sector, in the energy and tech sectors and also by increasing American manufacturing. Extrapolating further, Clinton’s initiatives to build and reinforce the country’s infrastructure signal a potential increase in construction jobs. And yes, these will be union jobs HR folks because, as Hillary states, “When Unions are strong, America is strong”. For those HR professionals already experiencing difficulty filling those energy and tech jobs due to a lack of skilled talent, Hillary hopes to increase your talent pool by “creating a life-long learning system better tailored to 21st century jobs”.

Headline: “HillaryHealth” expands ACA, Medicaid and reduces Americans out-of-pocket health spending. Will we still refer to the Affordable Care Act as “Obamacare” when he’s no longer in office? No? Then I propose “Hillary Health”. If Hillary plans to shore up and expand the Affordable Care Act, she will have her hands full as insurers stage an exodus from state-run exchanges. In a Hillary-led world, perhaps she will make administration less complicated both on those who need health care but also on HR professionals and Benefits Administrators.

Headline: DOL Goes Gangbusters on FLSA Enforcement. The FLSA’s new overtime rules are passed by Hillary and crew but, to throw a bone to small businesses, are implemented in a phased-in approach that also offsets the automatic indexing provision. The Department of Labor Wage and Hour Division commits additional resources making overtime compliance its number #1 priority. HR departments around the country must get smarter on the FLSA and begin to document the reasons why jobs are classified exempt or non-exempt. These changes force HR professionals to strategize on compensation with a future-facing approach and use “non-traditional” workers (i.e. gig workers, part-time and job shares) to reduce company expenditures.

Headline: Within 4 years, Clinton Narrows the Pay Gap . Hillary narrows the pay gap by passing the Paycheck Fairness Act. Wages and pay decisions become more transparent. All private employers are prohibited from asking job applicants about prior salary history and are prohibited from verifying wages via references. Further, HR drives employers to compliance by creating compensation philosophies, conducting annual compensation surveys, reviewing compliance annually and recommending salary adjustments based on internal equity. HR Departments create forms and documentation to back-up pay change decisions. HR Professionals support publishing salaries of employees to further transparency. HR Departments across the U.S. should boost their comp knowledge and prepare to invest in internal data analytics around discretionary and non-discretionary pay.

Headline: Paid Family and Medical Leave for All U.S.-based Employees. While Trump promises to pass paid maternity leave, this proposal seems to reinforce archaic gender stereotypes and familial roles. Hillary promises paid Family and Medical Leave for working Americans, and thus families no longer have to choose job or family member or their own health. While a triumph indeed for all Americans, it will be long overdue. Out of the 193 countries in the U.N., the United States is the only high-income, developed country without paid parental leave.

Headline: The Expansion of Federally Protected Classes. Under a Clinton administration, I highly anticipate the addition of federally protected classes and continued empowerment of the EEOC to enforce anti-discrimination, anti-harassment and anti-retaliation laws. HR Professionals would be served well to brush off that harassment prevention training and deliver it annually.

Headline: Hillary Nominates Obama as Replacement for Justice Scalia. Considering his political and legal career, Obama seems like a likely nominee to replace Justice Scalia. This will get interesting. There is a current contingent of Republicans that are in favor of ticket-splitting, they will vote Clinton for President but split the ticket, voting for Republican House and Senate Candidates. Republicans hope this strategy will moderate Hillary’s “liberal agenda”. A left-leaning Court + Executive Branch could equal a very active 4 years for HR departments across the country.

Hillary has a reputation for getting shit done. So I’m not betting against her. If she is elected President, I suspect that this will be an opportunity for HR practitioners to demonstrate our value to the organization as a strategic business leader and consultant.

Got What It Takes to Hack It in HR?

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HR isn’t for everyone. And truth be told, that’s just the way I want it. I believe there a lot of HR peeps who have what it takes to elevate this profession into a more respected business partner to the corporate world. These folks have a special and rare combination of knowledge and soft skills. These are the HR professionals that can not only hack it in HR but are leading the radical HR movement.

Here are the must-have competencies of a kick-ass HR professional:

  1. The ability to forego quick wins. As in life, in HR, nothing worth having comes easy. HR Professionals must possess the ability to delay gratification and work and toil towards the accomplishments that are hard-fought by winning over every layer of bureaucracy, decision-maker and stakeholder before seeing their ideas bear fruit.
  2. Emotional Intelligence (EI). This one is a non-negotiable. HR Professionals must possess a high EI factor. EI is said to be the ability to identify and manage your own emotions and the emotions of others, while harnessing those emotions and applying them to tasks such as problem solving. HR may be the only side of the business that gives permission to bring emotion into the workplace. A good HR professional has to be self-aware before they can counsel and advise others.
  3. The ability to stand-up for oneself and to push back when necessary. History’s most significant accomplishments were at inception some of the most radical and rejected ideas. HR professionals must be willing to stand up for their core beliefs, own their arguments, disagree when needed and fight for what they know is best for the business, even when it’s exhausting and would be easier and safer to relent.
  4. A somewhat obnoxious ability to interject oneself in business situations . So, no one invites you to the party. Invite yourself. Crash that party. Instead of nodding and going on your merry way when your manager says “We’ll keep you posted”, take yourself out of that reactive position and get all up in that grill. Ask questions, get a better understanding of the situation and offer solutions right then and there. Make your participation in employee relations issues and business problems a requirement. Instead of your  managers waiting until something escalates, they should be seeking you out at the onset.
  5. Super strong customer service skills. The world is your customer. Everyone in the world looking for their next best job. Your peers, your managers, your employees, your pain-in-the-ass IT team. They are all your customers. Even when the situation is negative and you have to deliver a negative message, leave that customer with a “wow” experience.
  6. Business acumen. HR professionals can no longer afford not to know what line of business they are in. HR professionals need to know their businesses’ services and products. An HR professional worth their salt should be able to perform a SWOT analysis of their business without breaking a sweat.
  7. A mastery of HR knowledge. During an interview for my first real HR job, the Director of HR asked me to recite to her several tenets of the Fair Labor Standards Act (FLSA). Totally legit question for an HR Coordinator job, right. HR professionals need to know not only all of the directly and indirectly applicable Federal and State labor and employment laws but also how to apply them in any situation especially on the fly.
  8. Must question the old-timey HR ways of doing things. When the nature of work was as simple as you do your job and the company pays you and the balance is equalized, Personnel Administration did a really good job at the tactical work of HR payroll processing and hiring people. If we are indeed undergoing what some people call the new Industrial Revolution, HR Professionals must get off their ass and revolutionize the profession or the profession will die.
  9. Ability to live and operate in the gray. Humans are messy. And human situations are messy. Even though laws and regulations in the past may have dictated that we treat everyone the same, consistent, equal or whatever, there is simply no way to create one-size fits all solutions. HR professionals must be able to creatively solve issues while operating within the confines of the law.

In several weeks, DisruptHR will be holding an event in Raleigh, NC. I’m super excited to network with and learn from  some of these radical HR leaders who hopefully possess some or all of the competencies above.